Frequently Asked Questions (FAQ)

📦 Delivery

What are the delivery times?

We generally deliver within 2 to 5 business days depending on your location. An agent will contact you by phone before delivery to confirm your availability.

Do you deliver throughout the city?

Yes, we deliver to all areas within our coverage zone. Contact us on WhatsApp to check if your neighborhood is covered.

How can I track my order?

You can track your order via our tracking page or by contacting us directly on WhatsApp.

💰 Payment

How does cash on delivery work?

It's simple: you place your order online, we deliver it to your home, and you pay only upon receipt of your package. No upfront payment!

What payment methods do you accept?

We accept cash on delivery. No need for a credit card or online account.

🔄 Returns & Exchanges

Can I return a product?

Yes! If you are not satisfied, you can return the product within 7 days of delivery. Please consult our return policy for more details.

What should I do if I receive a damaged product?

Contact us immediately on WhatsApp with a photo of the product. We will find a quick solution for you.

📞 Customer Service

How can I contact you?

Our team is available on WhatsApp every day. You can also use our contact form.

What are your customer service hours?

Our team is available Monday to Saturday, from 8 am to 8 pm. We respond to all messages as quickly as possible.

🛒 Orders

How do I place an order?

Choose your product, click on "Add to cart", enter your name, phone number, and delivery address, then confirm. That's it!

Can I modify or cancel my order?

Yes, contact us quickly on WhatsApp after your order. We will do our best to modify or cancel it before shipping.